Frequently Asked Questions
Everything you need to know about your Justmylook order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and reference number to follow your parcel's journey.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or had their seals broken.
Are all your products authentic?
Yes, we are an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer or official distributors to guarantee 100% authenticity.
How much does shipping cost?
We offer free standard delivery on orders over a certain threshold. For orders below that amount, shipping costs are calculated at checkout based on your location and selected delivery speed.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer service team immediately; however, we cannot guarantee changes once the order has entered the packing stage.